Shipping Policy

Shipping Policy

Kings Clinic

Last Updated: 01/03/26

 

Kings Clinic supplies products strictly for laboratory research purposes only. By placing an order, you agree to the terms outlined below.

1. Order Processing

  • Orders are typically processed within 1–3 business days.

  • Processing times may vary during high-volume periods.

  • Orders are not processed on weekends or public holidays.

  • Once an order has been processed, it cannot be amended or cancelled.

We reserve the right to delay, refuse, or cancel any order at our discretion.

2. Shipping Methods

We use third-party courier services for all deliveries.

Shipping timeframes provided at checkout are estimates only and are not guaranteed.

Kings Clinic is not responsible for delays caused by:

  • Courier service disruptions

  • Weather conditions

  • Customs processing

  • Incorrect address information

  • Local delivery access issues

3. Address Accuracy

Customers are fully responsible for providing accurate shipping information.

If an incorrect address is entered:

  • We are not liable for loss or misdelivery.

  • Reshipping costs are the customer’s responsibility.

  • Orders returned due to incorrect details may be subject to additional shipping charges.

We are unable to modify shipping details once an order has been processed.

4. Delivery Confirmation & Liability

Responsibility for the shipment transfers to the customer once:

  • The parcel is marked as dispatched, and

  • Tracking information has been provided.

If a parcel is marked as “Delivered” by the courier, Kings Clinic considers the order fulfilled.

We are not responsible for:

  • Stolen parcels

  • Lost parcels after confirmed delivery

  • Incorrect delivery location due to courier error

Customers must raise delivery disputes directly with the courier where applicable.

5. Lost or Delayed Parcels

If tracking shows no movement for an extended period:

  • Contact us within 7 days of expected delivery

  • We will open an investigation with the courier

Resolution (replacement or refund) is subject to courier confirmation of loss.

We do not issue replacements or refunds while an investigation is ongoing.

6. International Orders (If Applicable)

Customers are responsible for:

  • Import regulations in their country

  • Customs duties or taxes

  • Seizures due to local restrictions

Kings Clinic is not responsible for products delayed, held, or seized by customs authorities.

No refunds will be issued for customs-related issues.

7. Damaged in Transit

If your parcel arrives visibly damaged:

  • Photograph the outer packaging before opening

  • Photograph the contents immediately

  • Contact us within 48 hours of delivery

Failure to provide timely evidence may result in the claim being denied.

8. Temperature Considerations

Certain products may require controlled storage conditions.

Kings Clinic ships products in stable condition; however, we are not responsible for temperature exposure after delivery has been confirmed.

Customers are responsible for promptly retrieving delivered parcels.

9. Right to Refuse Service

We reserve the right to:

  • Refuse shipment to certain regions

  • Cancel high-risk transactions

  • Restrict accounts suspected of misuse

10. Agreement

By placing an order with Kings Clinic, you confirm that you:

  • Understand all products are for research purposes only

  • Accept responsibility once the parcel is dispatched

  • Agree to this Shipping Policy in full